Teamviewer Your Partner Uses A Newer Version

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The TeamViewer remote connectivity cloud platform enables secure remote access to any device, across platforms, from anywhere, anytime. TeamViewer connects computers, smartphones, servers, IoT devices, robots — anything — with fast, high performance connections through our global access network even in outer space or low bandwidth environments. I just had a customer who'd just downloaded Teamviewer 12. I got a dialog telling me the other end was using a newer version, and would I like to upgrade.

Summary :

TeamViewer is used widely and frequently by users all over the world. It works fine usually; however, when some errors occur in TeamViewer, it will not work. When that really happens, you should start to find every possible means to fix TeamViewer not working.

You may need the MiniTool Software sometime in order to organize system & protect data.

What is TeamViewer? It is actually a proprietary software application that has been designed for:

  • Remote control (the main function)
  • Desktop sharing
  • Online meetings
  • Web conferencing
  • File transfer between different computers
  • Etc.

With good compatibility, the TeamViewer can work well on a lot of platforms, such as Windows, macOS, Chrome OS, iOS, and Android.

TeamViewer Not Working in Windows 10

Windows 10 is running on more than 800 million devices. Recently, I noticed a problem in it: the TeamViewer not working. Many users reported that they can't use it anymore after upgrading systems to Windows 10.

  • There is no connection to partner.
  • The session limit of Teamviewer is reached.
  • The Teamviewer can’t be opened in Windows.
  • The Teamviewer has stopped working suddenly.
  • The Teamviewer can’t be connected to another computer.

TeamViewer Stops Working: Cases

The possible cases of TeamViewer issues include:

  • TeamViewer remote control not working
  • TeamViewer remote printing not working
  • TeamViewer audio not working
  • TeamViewer file transfer not working
  • TeamViewer mouse not working
  • TeamViewer wake on LAN (Local Area Network) not working

When you are one of the victims, you should read the following content carefully in order to find suitable methods for solving the TeamViewer problems.

How to Fix TeamViewer Issues on Windows Computers

I’ll summarize 5 solutions for you to settle down the TeamViewer problems.

Update Your TeamViewer to the Latest Version

You’d better go to check the version of TeamViewer running on your computer. If it’s not the newest one, please install the latest version. This will solve the problem effectively when the TeamViewer version is not compatible with your Windows 10.

Note: If you are not running the newest version of Windows, you should figure out which version of TeamViewer is completely compatible with your current operating system.

Lower the Screen Resolution

Another incompatible event is the screen resolution of PC is not computer with TeamViewer, so it won’t work. Generally, the problem is caused when the screen resolution is too high.

In this case, you should lower the screen resolution of your PC by following steps:

  1. Right click on the blank area of your PC screen.
  2. Choose Display settings.
  3. The Display is checked in the left pane. Now, find Resolution area in the right pane.
  4. Click on the downward arrow to select a lower screen resolution.
  5. Click on the Keep changes button in the pop-up window to confirm.
  6. Try TeamViewer again.

Turn off Windows Firewall

  1. Click on the Windows search icon or box on taskbar.
  2. Type firewall into the textbox.
  3. Select Windows Defender Firewall from result.
  4. Select Turn Windows Defender Firewall on or off from the left pane.
  5. In the Customize Settings window, check Turn off Windows Defender Firewall (not recommended) under Private network settings and Public network settings.
  6. Click on the OK button to confirm.
Teamviewer Your Partner Uses A Newer Version

Run Windows Troubleshooter

  1. Open Settings app by pressing Start + I.
  2. Click on the Update & Security option in the Settings window.
  3. Select Troubleshoot in the left sidebar.
  4. Scroll down to the Find and fix other problems area in the right-hand panel.
  5. Select Windows Store apps.
  6. Click on the Run the Troubleshooter button that appears after previous step.
  7. Launch the TeamViewer again to see whether it runs smoothly.

This way is only suitable for the TeamViewer downloaded from Windows Store.

Adjust the Registry

  1. Open Windows Search.
  2. Type regedit.
  3. Go to this path: HKEY_LOCAL_MACHINESOFTWAREWOW6432Node.
  4. Select TeamViewer key.
  5. Select File from menu bar.
  6. Go to File, Export and then add DisableDuplicationAPI to your registry.
  7. Close Registry Editor.
  8. Open Windows Search.
  9. Type msc and press Enter.
  10. Scroll down to find TeamViewer.
  11. Right click on it and select Restart.

If you can’t find the TeamViewer key in step 4, please create a new key and name it TeamViewer.

If all the above 5 methods failed, please try to fix TeamViewer not working by updating your Windows.

New version adds several new features for mobile users

Tampa Bay, FL, July 20, 2021 – TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced it has added another layer of security to its TeamViewer Remote Control app, along with several new usability improvements.

TeamViewer Remote Control app is an intuitive way to remotely control computers, tablets, smartphones and other devices from a mobile device. This new security feature leverages native biometrics face and fingerprint authentication on Apple and Android mobile devices. The TeamViewer Remote Control app can now be locked behind biometric authentication, which prevents unauthorized access even if the mobile device is left unlocked. Unauthorized access can similarly be blocked on the account-level in TeamViewer with two-factor authentication (TFA) and incoming connections can also be verified via TFA push notifications. After one or multiple mobile devices are registered, users will be asked to allow or deny each connection via the registered devices. The optional security features are recommended by many security experts and can be set up for all TeamViewer remote control connections. Additional embedded security features include a ‘black screen’ for connections from mobile devices, keeping the information being accessed on the remotely located device private, and all connections are protected with end-to-end 256-bit AES encryption and other industry-grade security features.

Version updates include:

  • Biometric protection with iOS FaceID/TouchID and Android Face/Fingerprint Recognition
  • Improved in-session interactions such as remote reboot and more intuitive use of black screen
  • Redesigned user interface makes it even easier fill in text fields and to use keyboard short-cuts like F5 and Ctrl+Alt
  • Full mouse support for iPads improves productivity on tablets
  • Minor fixes and performance improvements

“Smartphone ownership and usage has exploded over the last 10 years and so have the security capabilities within the devices,” says Dr. Mike Eissele, chief technology officer at TeamViewer. “The latest version of TeamViewer Remote Control takes advantage of these newer native features and pairing biometric authentication with the many other security features already within our platform makes TeamViewer one of the most trusted remote access tools on the market.”

The TeamViewer Remote Control app can be downloaded at the Apple App Store or Google Play Store.

About TeamViewer

Teamviewer.

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 600,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,400 people globally. In 2020, TeamViewer achieved billings of EUR 460 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

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